The operations team is here to make sure that class runs smoothly. Our Virtual Operations team can be reached through FreshChat to help troubleshoot technical issues, such as:
If a student’s session or test doesn’t show up in the portal
If a new student needs to be added or removed (please send your request to change.request@elevatelearning.com)
If a student’s login is not working
If you, the instructor, or the student is experiencing audio or video issues
If you have Otus questions or need logins
If your sessions aren't showing on your dashboard
If you have questions about how to navigate the portal
If you're unable to log in to your session or get kicked out of your session
Our team is here to answer any questions we can, and point you in the direction of the right team if we can't. Please don't hesitate to submit all questions through FreshChat, and we'll be with you in seconds!