Elevate K-12 Support Hub

Program Onboarding 2

• How Elevate K-12 Works!
• The Elevate Experience

Otus 4

• How to login to Otus
• How do I access grades on Otus?
• I have a question about a student’s grade, how do I contact the teacher?
• How do I reopen an assignment for a student?

Change Request 4

• What should I do if I have a schedule change?
• How long does it take to complete a schedule change?
• What should I do if I need to add, delete, or move a student?
• How long does it take for a student addition, deletion, or movement?

Technical Issues 2

• Audio and Video Issues - Troubleshooting
• Internet Connection Issues

Curriculum 2

• How do I check what all has been assigned to my students?
• How can I see how many students have turned in assignments so far?

Reciprocity and Certification 3

• Will our Instructor be certified?
• What is Reciprocity?
• Do you have a deadline for when you need to confirm a teacher of record?

Substitute 1

• My CC is out today, what should I do?

Contact Us 0

How Elevate Works 1

• Who is who?

Technical Issues 8

• Logging into the Elevate K-12 portal
• Internet Connection Guidelines
• How do I delete browsing data?
• How can I test my internet speed?
• How do I open an incognito window?

View all 8

Onboarding 0

Training 3

• I forgot how to use a portal tool (ex. Setup a QZ, Create a poll) where can I find a tutorial?
• How can I preview lessons?
• When can I login to my session?

Content / Curriculum 2

• Where should I submit curriculum feedback?
• How can I preview lessons?

Sub Questions 2

• How can I request a Sub?
• I am a sub and I don’t know what lesson to start on?

Otus 6

• Otus Tips
• How can I change a test date?
• When will I see the assessment in Otus?
• Can students retake an assessment?
• What if we are behind pace?

View all 6

Reciprocity 2

• What is usually required of the teacher to be considered for Reciprocity?
• How long does reciprocity take?

Self-service Portal 3

• What can I edit on my Teacher Profile?
• How do I request time-off?
• How do I check my certificate?

Contact Us 3

• Who do I speak to with an HR/Payroll related question?
• When should I reach out to the team on FreshChat?
• Who do I contact when my students aren’t in the session?

Quick Links 0

CC University 1

• CC University Link

Contact Us 0