Please compare your results to the minimum and recommended speeds below:
- The minimum connection speed should be 10Mbps for upload and download. The minimum ping speed should be less than 25ms.
- The recommended connection speed is 15 Mbps for upload and download. The recommended ping speed should be less than 15ms.
Having trouble getting a good internet connection? We’re here to help.
| Have too many programs open? Having a lot of programs open while running our portal may slow down your computer. We recommend closing all other programs when teaching a class with Elevate K-12. |
| Sharing your wifi? Make sure there isn’t anyone else using up your home network extensively. Video streaming programs like Youtube and Netflix will impact your experience on our portal. |
| What’s your wifi strength? If you’re only getting one to two bars in your wifi signal, try setting up your device to be closer to the router Additionally, signal boosters can be used to extend the range of your router. |
| Have an ethernet connection on your device? Connecting directly to the router with an ethernet cable will give you the maximum power of your modem/router. |
| Even modem connections need a restart. If you’re having overall network problems, your router/modem may need a quick restart. Unplug and replug your router. This may take a few minutes. |
| What about your device? Sometimes the best medicine is really to restart your computer. For the best results, we recommend shutting down your computer daily or weekly. |
 
| Up to date? Keep your operating system and browsers up to date. Our portal works best on Google’s Chrome browser. |
| Time to upgrade? It may be time to contact your service provider to upgrade your speed. |
