Elevate K-12 Support Hub

Program Onboarding 2

• How Elevate K-12 Works!
• The Elevate Experience

Otus 4

• How to login to Otus
• How do I access grades on Otus?
• I have a question about a student’s grade, how do I contact the teacher?
• How do I reopen an assignment for a student?

Change Request 4

• What should I do if I have a schedule change?
• How long does it take to complete a schedule change?
• What should I do if I need to add, delete, or move a student?
• How long does it take for a student addition, deletion, or movement?

Technical Issues 2

• Audio and Video Issues - Troubleshooting
• Internet Connection Issues

Curriculum 2

• How do I check what all has been assigned to my students?
• How can I see how many students have turned in assignments so far?

Reciprocity and Certification 3

• Will our Instructor be certified?
• What is Reciprocity?
• Do you have a deadline for when you need to confirm a teacher of record?

Substitute 1

• My CC is out today, what should I do?