Technical Issues
In order to log into the portal as a Classroom Coach, use the steps below to get set up or check out this quick IT Set Up video for an in-depth step-by-step...
Mon, Jan 25, 2021 at 2:59 PM
Having trouble getting a good internet connection? We’re here to help. Have too many programs open? Having a lot of programs open while running our ...
Tue, Jan 19, 2021 at 2:56 PM
On your computer, open Chrome. At the top right, click More . Click More tools Clear browsing data. At the top, choose a time range. To delete e...
Tue, Jan 19, 2021 at 2:53 PM
First, take the speed test here: https://www.speedtest.net/ For speed test results, the minimum connection speed should be 10 Mbps for upload & d...
Tue, Jan 19, 2021 at 3:18 PM
On your computer, open Chrome. At the top right, click More New Incognito Window. A new window appears. In the top corner, check for the Incognito icon...
Tue, Jan 19, 2021 at 2:54 PM
In case you are using a Windows Operating System: Press Ctrl+Shift+R For Mac User: Hold ⇧ Shift and click the Reload button. Or, hold down ⌘ Cmd and ⇧...
Tue, Jan 19, 2021 at 3:16 PM
If you're using a Windows: On your keyboard, press Alt + PrtScn Press CTRL + V and paste to paste into FreshChat If you're using a Mac: ...
Mon, Jan 25, 2021 at 2:42 PM
If your students are having difficulty hearing the instructor, or if the instructor cannot hear the students, try these troubleshooting steps before reachin...
Mon, Jan 25, 2021 at 2:58 PM